Terms and Conditions
By Placing An Order On printcartel.com, You Agree To The Following Terms:
CRITICAL COLOR REPRODUCTION INFORMATION
Print Cartel utilizes a process of printing referred to as "Gang-Run Printing", where multiple printing projects are placed on a common press sheet in an effort to keep printing costs low and paper waste to a minimum.
While printing will meet CMYK standards, we cannot guarantee match-print color fidelity or a slight shift in color throughout an order nor can we guarantee that the actual print color will match any preview as it appears on a computer monitor. Print Cartel is not responsible for any shit in color in converted photos or RGB images with black or gray tones. Keep in mind, UV Coating may change the appearance of printed colors. Print Cartel is not liable for the final color appearance of a UV-Coated product.
1. Pricing/Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days is subject to change.
2. Payment Terms
ALL orders must be prepaid. In the event the details of an order/job have been modified and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-48 hours of the modification but can take up to 5 business days.
3. Orders
Print Cartel reserves the right to use its sole discretion in refusing to print anything it deems inappropriate or known to be illegal. Printcartel.com is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Printcartel.com for printing and/or publication.
4. Order Approval/Proofing
Printcartel.com assumes no obligation to proof or otherwise review the content or layout of your order. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. Printcartel.com will not make any changes to customer files. Once you submit an order to the print process, you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. Printcartel.com will assume that you have verified the spelling, grammar, content, layout, etc. are all correct and it will not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks.
5. Flyer Tagging
Print Cartel will not flyer tag any artwork unless specified per agreement with the client.
6. Current Specials
In order to receive the discounts associated with Print Cartel's "Current Specials", you must input the appropriate/relevant promotion code at the time you place your order. If participating in company specials or receiving discounts, you agree to be a member of our mailing list; if you are not already. Specials are only available to eligible customers and specials can be updated at any time.
7. Cancellations/Refund Policy
Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. The cancellation must occur before the cutoff time that applies to your order and the related product(s) that were ordered. A minimum charge of $35 + 3% of the total job cost (includes shipping) is applied to jobs canceled. No refunds will be issued for orders canceled after the business day order was placed.
8. Credit Card Forced Refund/Chargeback Policy
All credit card issues and/or disputes on products or services purchased by your credit card authorization from Printcartel.com shall be dealt with between the customer and Printcartel.com.
9. Store Credit
Under no circumstances will store credit be exchanged for cash. Store credit may not be combined with any current specials or other promotions.
10. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Printcartel.com can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Printcartel.com are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
11. Liability
Printcartel.com's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect, or similar damages, including without limitation, lost profits. Printcartel.com warrants that every product manufactured meets the industry standard for that such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Printcartel.com makes no other warranty and no actions or words of Printcartel.com or its officers, employees, or agents shall constitute a warranty.
12. Governing Law and Arbitration
Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in CORNELIUS, NC, and shall be subject to the substantive law of the State of NC. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive, and binding upon the parties in the dispute without right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees, and expenses, including attorneys fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.
13. Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from Printcartel.com. In the event that a charge, claim or demand or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Printcartel.com based upon, relating to, or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by printcartel.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold printcartel.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending printcartel.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Printcartel.com for any legal fees and expenses it reasonably incurs in responding.
14. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork, and transparencies. Printcartel.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Printcartel.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing or programming needed to utilize client-supplied files will be charged at our current rates. Printcartel.com does not archive your work for longer than it takes to produce the final product. Please save your work!
15. Prepress/Hardcopy Proofs
Unfortunately, hardcopy proofs are not available from Printcartel.com.
16. Color Proofing & Industry Standards
Print Cartel guarantees that its prints will meet CMYK industry standards. We cannot guarantee "match-print" color fidelity and cannot prevent slight color shifts throughout an order. PrintCartel is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black, or gray final output. Please note that the application of UV coating may have an effect upon or change the appearance of printed colors. Print Cartel is not liable for the final color appearance of a UV-coated product.
17. Overruns/Underruns
The generally accepted trade practice is plus or minus 10%.
18. Delivery/3rd Party Shipping/Pickup
Charges for delivery of materials and supplies from the client or the client's supplier to Printcartel.com are not included in quotations unless specified. Printcartel.com is not responsible for delays and/or damage incurred during shipping. Orders will be shipped immediately upon completion. Shipping carriers visit our plants mon-fri (4pm-6pm) and pick up completed orders, exceptions are holidays or if the office is closed due to inclement weather. If your order is not ready by the time the shipping carrier visits our plant, your order will be picked up the following business day. Airline cargo is handled differently, as we take those orders directly to the airport.
19. Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, Print Cartel and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that printcartel.com's performance has fully satisfied all terms, conditions, and specifications. Any disputes on products or services purchased by your credit card authorization from printcartel.com shall be dealt with between the customer and Printcartel.com.
20. Right to Subcontract
Printcartel.com shall have the right to assign any portion of the work required to another vendor.
21. Workmanship Guarantee
We guarantee all orders to be within "gang run" specifications and to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.
*Important information:
- Print turnaround is based from when production begins.
- When placing an order, we will print the corresponding size that is selected unless otherwise stated in the details/special instructions.
- The final piece MAY be up to 1/8th inch smaller or larger than the actual order size.
- We strongly recommend that you do not use borders in your artwork. The final piece MAY slide up, down, left, or right 1/16th inch to 1/8th inch in either direction.
- The final piece MAY be cut slightly uneven, 0 to 10-degree shifts are considered acceptable.
- When reordering, colors MAY be slightly different than the original order.
- If files are submitted and do not meet our bleed specifications, Print Cartel reserves the right to add a border to the artwork.
- If files are submitted in RGB mode, you are authorizing Print Cartel to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause color shifting as well as other undesirable results).
- If we only receive one file for a job we will assume that file is to be used for side 1 and side two is blank unless otherwise stated.
22. Reprints
If for any reason we must reprint a job, we will use the original files uploaded. We do not accept new files for the reprint.
23. Turnaround Estimate
Most products reflect a 2-4 Business Day production turnaround time. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling. Print turnaround times displayed on the price calculator page are only estimates.
24. Privacy Statement
Please click here to view our privacy and security policy
25. Samples
Printcartel.com may use your product for samples or advertising purposes.
26. Billing
Our name will appear as "printcartel.com or Print Cartel" on your credit card statement.
27. Billing Penalties
There will be a charge for all returned checks
28. Changes to our Terms & Conditions Policy
Printcartel.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we state otherwise.
